1. Definitions

  • Services: Marketing, ad creation, campaign management, sales outreach, lead generation.

  • Customer: Any individual responding to Agency marketing.

  • Deposit: £99 collected upfront by the agency.

  • Treatment: Any cosmetic, aesthetic, or medical procedure offered by Client.

  • Contractors: Any Agency subcontractors, including Setters.

2. Scope of Services

Agency will provide a fully managed marketing and booking system, including:

  • Ads management, campaign creation, and reporting

  • Landing page & chat bot automation

  • Visuals and video creatives

  • Phone pre-qualification of leads via Setter

  • Booking system integration with automated reminders

3. Retainer & Billing

  • Onboarding Fee: £700 due at signing (covers video, ads, and CRM setup).(N/A)

  • Monthly Retainer: £500, activates on Day 1 of ad launch, payable during minimum 90-day commitment. (Not applicable)

  • Deposit Fee: £99 per confirmed deposit collected by agency at the time of booking paid into the clients Stripe account.

  • Retainer continues month-to-month after initial 90 days. (N/A)

  • Agency will invoice the client on a monthly basis.

4. Deposit Terms

  • £99 deposit collected by agency, applied to treatment.

  • Agency responsibility ends once deposit is collected.

  • Refunds handled entirely by clinic; full refunds only at clinic discretion (e.g., medical disqualification).

  • Paid booking = pre-qualified appointment with deposit collected.

5. Responsibilities

Agency: Generate leads, pre-qualify via Setter, manage landing page & automation, provide creative assets, support deposit workflow.

The Client agrees to:

  • Fulfil all treatments and services booked through the Agency’s marketing efforts.

  • Be solely responsible for upselling additional services or procedures.

  • Ensure all treatments are performed safely, in accordance with relevant rules, regulations, and professional standards.

  • Maintain appropriate insurance coverage for all treatments and services offered.

  • Verify that all patients have completed proper consent and medical forms prior to treatment.

  • Provide accurate, lawful, and compliant product/service information.

6. Liability & Risk

  • Agency not responsible for patient attendance, treatment outcomes, clinic operations, or refunds.

  • £99 fee earned at deposit collection.

  • Client indemnifies Agency for all claims arising from treatments, regulatory issues, or patient injury.

  • Liability capped at fees paid in the previous 3 months, except in gross negligence or willful misconduct.

7. Compliance & Data Protection

  • Deposit policy complies with UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

  • Written or electronic confirmation of deposit agreement recommended.

  • Agency acts as Data Processor; Client is Data Controller under UK GDPR and Data Protection Act 2018.

8. Term & Termination

  • Agreement starts on signing and continues month-to-month, auto-renews unless 30-day written notice provided.

  • 90-day minimum commitment from ad launch.(not applicable)

  • Early termination → Agency may invoice £500/month for remaining 90-day term plus balance for services delivered.(not applicable)

  • Agency may contact leads/customers for rebooking and maximizing revenue potential.

9. Intellectual Property

  • All campaign materials, creatives, and scripts remain Agency property unless otherwise agreed.

  • Client retains branding, logos, and proprietary content.

  • All filmed video footage provided raw to Client at no extra cost.

10. Governing Law

  • Agreement governed by England & Wales law; disputes in English courts.

  • Entire agreement supersedes all prior agreements.